Returns & Refunds policy

We offer a 14-day change of mind return policy for unworn/unused items.

Your item must be in the same condition that you received it, unworn or unused. Items have to be shipped back within 14 days of delivery.

Shipping will not be refunded. The buyer is responsible for the return shipping costs and any import taxes or customs fees that may apply.

If the item isn’t returned in its original condition and packaging, the buyer is responsible for any loss in value.

In the case of a free shipping order, shipping costs according to the buyer’s country as specified in the shipping policy will be deducted from the refund to cover the cost of the initial shipping.

The following orders cannot be refunded:
– Customized items;
– Made-to-order items;
– Items on sale;
– Items purchased with a coupon code.

Buyers can choose to have a refund or a gift card.

Exchanges are not accepted.

How to return

To start a return, you can contact us at minadaalegria@gmail.com.

If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at minadaalegria@gmail.com

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail MinadaAlegria@gmail.com